Collision Repair

Collision Repair

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STEP 1: ESTIMATE

First step in the repair process is to inspect the damage caused to the vehicle by the accident. Using computerized estimating systems, we will come up with a detailed estimate for the damage. The results of this inspection are documented, photos of the vehicle are taken, and the information is passed on to the insurance company and/or provided to the customer. Keep in mind, these estimates are solely based on visible damage and are called Preliminary Estimates. Often, additional damage is uncovered after disassembly, creating a supplement for more repairs. Not everything will be apparent to the estimator during this initial inspection.


STEP 2: TEARDOWN AND PARTS ORDER

This is when the insurance provider can make a request for teardown or disassembly of the vehicle to insure all damage is documented accurately and determine if the vehicle is economic to repair. Only after the customer and insurer provide authorization to repair the vehicle, all parts can be ordered as required for the repair. Keep in mind only the vehicle owner can give the final authorization for repairs. If no teardown is needed and the vehicle is drivable repairs can be scheduled and once all the necessary parts for repair are received, work can begin on repairing the vehicle.

STEP 3: STRUCTURE AND BODY REPAIR

At this stage the parts will have been received and the vehicle has been disassembled so that the body shop can begin the repair process to the vehicles structure, if needed. This insures that the car frame is straight and structurally sound. Suspension repairs and wheel alignment will now be done if needed. It’s important to complete all mechanical repairs in conjunction with structural repairs if possible. Once the car is structurally and mechanically sound the body work can now be completed, the vehicles body is straightened and prepared for paint.

STEP 4: REFINISHING

The vehicle is carefully prepped to insure paintable surfaces provide proper adhesion and a smooth finish. Parts are then sanded, and primer is applied allowing it time to dry enough to sand to a smooth finish. Parts are then cleaned, sealed, painted and clear coated to protect the finish.

STEP 5: REASSEMBLY

All repairs and painting have been completed the vehicle is now ready to be reassembled. Any electrical wiring, hoses, airbag system components or other components that were disconnected to complete repairs, are now restored to their original location. Trim and moldings are reinstalled. If necessary, a test drive will be done at this point to insure windows doors, locks and electrical parts function correctly.

STEP 6: DETAILING AND PRE-DELIVERY

Once everything has been reinstalled in the correct place, the car now gets a wash and thorough interior cleaning. At this time another visual inspection is performed making sure all repairs are looking good and everything is properly intact. Once the car passes all tests, it is now ready to be returned to the customer.

STEP 7: FINAL INSPECTION AND DELIVERY

At this point, the auto body shop should explain to the customer all the repair work that was done to their vehicle and go over the list of final expenses with the customer. It should include an itemized list of all repairs made and parts used to complete the work. The customer will then do a post-repair inspection along with the shop representative before accepting the keys.

Collision Repair FAQ